The printer and the computer are within the range of the wireless network.įor most networks, the printer and the computer should be within 100 feet (30 meters) of the access point (wireless router). If you are not sure if your security information is correct, then run the wireless setup again. All devices on the same wireless network using WEP, WPA, or WPA2 share the same security key. Log on to the access point and check the security settings.Ī security key is like a password. Your WEP key or WPA passphrase is correct (if your network is secure). If you are not sure if your SSID is correct, then run the wireless setup again. Print a network setup page to verify the SSID the printer is using. If your network has Internet access, then try connecting to the Internet over a wireless connection. Try accessing other computers on your wireless network. The wireless network is working properly. The printer, the computer, and the access point (wireless router) are all plugged in and turned on. * Included with printer models shipped in spring 2013 and thereafter.Before beginning to troubleshoot the wireless printer, verify the following:
For more information, see the User’s Guide. This program is applicable only in select printer models.įrom the printer control panel, configure the printer for wireless connection. For more information, see Using the Wireless Setup Utility (Windows only)*. If nothing happens after 30 seconds, then do either of the following: There might be a short delay before the message appears. Wait for the printer control panel to display a message to begin WPS configuration.
If your printer has not yet been configured for wireless connection and you want to configure it using WPS, then push the WPS button on the wireless router.
For more information on using WPS manually, see the User’s Guide.You may need to install a wireless network adapter to connect the printer to a wireless network.For more information, see What is Wi-Fi Protected Setup?. Make sure your access point (wireless router) is Wi-Fi Protected Setup (WPS) certified.Configuring the printer wirelessly using WPS Configuring the printer wirelessly using WPS